When you’re planning an international trip with your whole family, it can feel like a huge task. There are flights to book, special needs to consider, and a million tiny details to get right. That’s why working with the Etihad Airways Toronto Office was such a wonderful experience for us. They made everything so easy and stress-free that we were able to focus on what really mattered, enjoying time together and making memories.
Our first interaction with Etihad Airways left a lasting impression. As soon as we walked through the doors, the friendly staff welcomed us warmly. The office itself had a calm and professional feel, and we could immediately tell we were in good hands.
We were planning a trip from Toronto to Abu Dhabi with our family, my husband, our two kids aged 6 and 10, and my father, who needs a little extra assistance when traveling. We had so many questions: What about meal options? What about extra baggage? How could we make sure my father was comfortable? Would the kids be entertained during such a long flight?
The staff listened to all our concerns with so much patience. They never rushed us. Instead, they gave clear answers and made helpful suggestions that we hadn’t even thought of ourselves.
One thing that really stood out was how the team at the Toronto office customized everything for us. They didn’t just sell us tickets; they designed a travel experience around our family’s needs.
They found us a direct flight with the best timing for our kids’ schedule, not too early in the morning, and not landing too late at night. They also booked seats where we could all sit together, including extra legroom for my dad so he could stretch out comfortably.
When we mentioned our children’s food preferences, they happily arranged for kid-friendly meals. For my father, they organized a special low-sodium meal to match his diet. They even helped us request wheelchair assistance at both the Toronto and Abu Dhabi airports, which gave us so much peace of mind.
It was these thoughtful details that made all the difference.
Another reason I’m so grateful to Etihad Airways is because they prepared us so well for our journey. They double-checked all our documents and made sure our passports and visas were in order. They also updated us about the latest travel regulations, including COVID-19 requirements, so there were no last-minute surprises.
The staff even helped us sign up for the Etihad Guest loyalty program, so we could start earning miles on our trip. They explained everything clearly and handled all the sign-up paperwork for us.
Before we even left Toronto, we felt confident that we were fully ready for the trip. That confidence made a huge difference in how relaxed we felt leading up to departure day.
Thanks to the planning help we received, everything at the airport went smoothly. We had priority boarding because of my father’s wheelchair assistance, and the Etihad ground staff were kind and attentive. It was so nice not having to worry about rushing through crowds with two kids and an elderly parent.
Once on board, we were even more impressed. The seats were incredibly comfortable, and the entertainment system kept the kids busy for hours with movies, games, and music. My father was looked after so kindly by the flight attendants, who checked on him throughout the flight.
The meals were delicious and arrived just as we had ordered. The special birthday surprise — a cake organized secretly for my husband’s birthday — made the trip even more special. The small gestures by the cabin crew made us feel like VIPs.
Because of the careful planning and the excellent in-flight service, our journey to Abu Dhabi was enjoyable, relaxed, and even fun!