Traveling as a family always creates precious memories, but it can also bring along its share of worries and uncertainties, especially when you're trying to make sure that every member, from the youngest to the oldest, is comfortable and cared for. Thankfully, our recent experience with the Frontier Airlines Oslo Office made our family trip not just smooth, but truly unforgettable.
Our journey with Frontier Airlines started long before we even stepped foot on a plane. About two months prior to our scheduled trip, I reached out to Frontier ****Airlines ****to begin the booking process. From the very first phone call, I felt a wave of relief. The staff member who assisted me was incredibly patient and genuinely interested in helping us plan a perfect journey.
We explained that we would be traveling with two young children and my elderly father, who requires a bit of extra assistance when walking long distances. The representative asked thoughtful questions to understand our needs completely — everything from meal preferences to wheelchair assistance to seating arrangements. It wasn’t just a routine conversation; it felt like they truly cared about making our journey comfortable and enjoyable.
They guided us through the best flight options, suggested seats that would be easiest for our family, and even reminded us about travel essentials we hadn’t considered. The kindness and professionalism displayed set the tone for everything that followed.
Booking flights for five people, each with different requirements, could have been overwhelming. But thanks to the Oslo office staff, it was surprisingly simple and pleasant. They provided clear instructions, emailed all necessary details promptly, and made sure I understood the travel and baggage policies well.
They also ensured that all special assistance requests were logged correctly. Receiving that final confirmation email with everything properly organized gave me peace of mind that we were in very capable hands.
On the day of our departure, we arrived at the airport a bit earlier than necessary, just to be safe. To our delight, Frontier Airlines’ ground team was already prepared for us. A staff member greeted us warmly and arranged for my father's wheelchair without delay. We were guided to a special family check-in counter, where everything was processed quickly and efficiently.
Throughout the check-in and security procedures, the staff were exceptionally courteous and made sure that we never felt rushed or confused. Traveling with children can sometimes mean unexpected situations, but the Frontier team remained calm and supportive, helping us every step of the way.
They also made sure our seating preferences were honored, with all five of us seated together. This meant the world to us, especially since keeping the kids close and comfortable was a top priority.
Once onboard, the experience only got better. The flight attendants were welcoming and friendly, greeting the children with bright smiles and handing out small activity kits that kept them busy and happy throughout the flight.
The seats were clean and surprisingly comfortable, and the in-flight services were perfectly suited to families. The crew made regular rounds, offering drinks and snacks, and always checking if we needed anything extra. They were especially considerate towards my father, helping him stand and move around when necessary.
The children's meals were tasty and arrived right on time, and the general atmosphere on the flight was peaceful and family-friendly. Our children even received little "junior flyers" certificates from the crew — a gesture that made them beam with pride and added a special memory to their adventure.
Having a relaxing flight where both kids and seniors are happy is no small achievement, and I have Frontier Airlines to thank for making it happen.
Landing at our destination, the assistance team was once again ready and waiting with a wheelchair for my father. Our luggage arrived safely and quickly, and thanks to the help from the Frontier team, we navigated customs without any issues.
Even after the flight, we received a follow-up email from the Frontier Oslo Office, thanking us for choosing them and inviting us to share feedback. It was another small but meaningful touch that showed they truly value their customers’ experiences.